Privacy policy
Privacy Policy
This Privacy Policy describes how Painzorb (“we”, “us”, “our”) collects, uses, and protects your personal information when you visit or make a purchase from www.painzorb.co.nz
We are committed to protecting your privacy and handling your personal information in a transparent and secure way.
Personal information we collect
When you visit our website, place an order, sign up to our emails, or contact us, we may collect the following information:
• Name
• Email address
• Phone number
• Billing and shipping address
• Payment details (processed securely via third-party payment providers – we do not store your full payment details)
• Order history
• IP address, browser type, and device information
• Information you provide when contacting us or subscribing to our marketing communications
How we use your information
We use your personal information to:
• Process and fulfil orders
• Communicate with you about your order, returns, or enquiries
• Provide customer support
• Send marketing emails or promotions (only if you have opted in)
• Improve our website, products, and customer experience
• Detect and prevent fraud or misuse of our website
• Comply with legal and regulatory obligations
Sharing your information
We only share your personal information with trusted third parties where necessary to operate our business, including:
• Shopify (our e-commerce platform)
• Payment providers (such as Stripe, PayPal, Afterpay, or similar)
• Shipping and fulfilment providers
• Email and marketing platforms
These providers are required to protect your information and only use it for the services they provide to us.
We do not sell or rent your personal information to third parties.
Cookies and tracking technologies
We use cookies and similar technologies to:
• Enable website functionality
• Analyse website traffic and performance
• Improve your browsing experience
• Support advertising and remarketing campaigns
You can manage or disable cookies through your browser settings. Please note that some website features may not function correctly if cookies are disabled.
Accessing and correcting your information
You have the right to:
• Request access to the personal information we hold about you
• Request corrections to your personal information
To do so, please contact us using the details below.
Data retention
We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, comply with legal obligations, and resolve disputes.
Security
We take reasonable steps to protect your personal information from loss, misuse, unauthorised access, or disclosure. While no system is completely secure, we use industry-standard safeguards to protect your data.
Third-party websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.
Contact us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at:
Email: info@painzorb.co.nz
Website: www.painzorb.co.nz